What Trustees Wish Residents Knew: Bridging the Communication Gap
Being a trustee in a sectional title scheme is no easy task. Trustees juggle financial management, maintenance coordination, rule enforcement, and decision-making on behalf of the entire community. Yet, many residents don’t fully understand what the role entails and that can create tension, unrealistic expectations, or even apathy.
To help foster a stronger, more cooperative community, here’s a look at what trustees wish residents truly understood.
1. Trustees Are Volunteers
Trustees are not paid employees. They are owners who volunteer their time to manage the affairs of the scheme. Many have full-time jobs and personal commitments, yet they step up to help keep things running smoothly. A little patience and appreciation go a long way.
2. They Rely on Resident Input
Trustees don’t know about every problem unless it’s reported. If a light is out, a pipe is leaking, or noise is becoming an issue, residents should speak up through the correct channels. Constructive feedback and respectful communication are key.
3. They’re Bound by Rules and Legislation
Trustees can’t just make decisions based on personal preference. They must follow the Sectional Titles Schemes Management Act (STSMA), the scheme’s registered rules, and resolutions passed by owners. Sometimes what seems like an easy fix is legally restricted.
4. They Manage the Budget Carefully
Every cent spent by the Body Corporate comes from residents’ levies. Trustees work hard to balance maintenance, services, and reserves within a limited budget. Large or sudden expenses might lead to special levies, not because trustees mismanage funds, but because they’re trying to protect the long-term health of the scheme.
5. Communication Goes Both Ways
Trustees do their best to keep residents informed through notices and meetings. Communication is a two-way street. Attending AGMs, reading notices, and asking questions respectfully helps build transparency and trust.
6. Decisions Require Collaboration
Trustees often consult with managing agents, contractors, legal advisors, and fellow trustees before making decisions. It’s rarely a one-person show. This process can take time, but it ensures that decisions are fair, lawful, and in the best interest of the community.
Conclusion
Bridging the communication gap starts with understanding. When residents and trustees communicate openly and work together with mutual respect, the entire scheme thrives. Whether you're a resident or a trustee, playing your part makes sectional title living more efficient, harmonious, and enjoyable for everyone.
Need support with trustee training or community communication? Cenprop Residential is here to help. Contact our team today!
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