How to Raise Concerns with the Body Corporate: A Resident’s Guide

1. Start with a Calm Conversation

Not all issues need to be escalated immediately. If your concern involves a neighbour or a minor issue, try having a friendly, respectful conversation first. Often, people are unaware of the impact of their actions and are happy to resolve things once they understand your perspective.

2. Know What Falls Under the Body Corporate's Jurisdiction

Before lodging a formal concern, make sure the issue is something the Body Corporate is responsible for. This typically includes:

• Maintenance of common property

• Enforcing conduct rules

• Financial management of the scheme

• Safety and security concerns within communal areas

Issues inside your private section (like interior maintenance) usually fall under your own responsibility.

3. Put It in Writing

Formal concerns should always be submitted in writing - either via email or an official complaint form provided by your managing agent. A well-structured message should include:

• A clear description of the issue

• Dates, times, and location (if relevant)

• Any steps you've already taken to address it

• The outcome you're hoping for

4. Be Respectful and Factual

Stay calm, polite, and stick to the facts. Avoid emotional or accusatory language. Remember, trustees and managing agents are there to help, but they’re also working within a legal and procedural framework.

5. Follow Up When Necessary

If you don’t receive a response within a reasonable timeframe, it’s appropriate to follow up. Be courteous in your follow-up and ask for an update or a timeline for when the matter will be addressed.

6. Attend Meetings and Stay Informed

Owners have a voice in the management of the scheme, especially during AGMs and SGMs. Attending these meetings is a great way to raise broader concerns, understand decisions, and be part of the solution.

Conclusion

Clear, respectful communication is the foundation of a well-run community. By following the correct channels and approaching concerns constructively, residents can help maintain a positive living environment for everyone.

Need help raising a concern or managing communication in your scheme? Cenprop Residential is here to assist. Get in touch with our team today!

This guide is based on the principles of the Sectional Titles Schemes Management Act (STSMA) and Community Schemes Ombud Service (CSOS) in South Africa. For formal dispute resolution, residents can also contact CSOS at www.csos.org.za.